Customer Care: 0181-7102777

Terms & Conditions

Disclaimers and Limitation of Liability

DreamTel does not guarantee the continuous, uninterrupted or secure access to the DreamTel.org website or any related services. The operation of the DreamTel.org website may be interfered with by numerous factors outside the control of DreamTel. Under no circumstances shall DreamTel be liable for any damages that result from the use of or inability to use DreamTel.com website, including but not limited to DreamTel on any information obtained from the DreamTel website or that result from mistakes, interruptions, deletion of e-mails, errors, delays in operation or transmission, or any failure of performance. DreamTel will not be liable for any direct or indirect, incidental, special or consequential damages arising from the use of the DreamTel.org website or the purchase of any product.

Fraudulent Activities

DreamTel reserves the right to deactivate, disable and remove any suspicious or fraudulent account with or without notice. You are responsible for providing all accurate account information and preventing unauthorized use of your DreamTel and Credit Card accounts. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of DreamTel and only if a request for such a reimbursement has been made by you.

Features

DreamTel reserves the right in creating or making any changes on all its features with or without notice. Please protect all your account information. DreamTel is not responsible for any lost, stolen or unauthorized usage of your account.

Ownership of Numbers

You understand and agree that all numbers DreamTel assigned to you, still the property of DreamTel. You may not transfer the ownership or any part of the Services to any third Party without the expressed consent of DreamTel. In the event a dispute is induced regarding account ownership, DreamTel shall, in its own discretion, determine the rightful ownership of the number. DreamTel will not be liable for any fees or charges applied to your Account induced by such dispute.

You also understand and agree that DreamTel may from time to time, due to certain restrictions, need to change the number assigned to you; and DreamTel may re-assign the number to another customer immediately following the termination of your DreamTel Account. DreamTel will not be liable for any and all damages arising from such causes, and you hereby waive any claims against DreamTel.

Directory Listing

You acknowledge that DreamTel does not publish any phone number assigned to you. In addition, DreamTel will neither assist nor be responsible for any expenses of your request in publishing any phone number(s) provided by us. Please be advised that we have no control over any publications or directory listings done by previous subscriber of the number assigned to you. If you receive calls from previous subscriber’s callers, you shall contact us immediately to replace it with a new number, and this is the only remedy you will receive from us for such incident. You also understand and agree that you will be solely responsible for any expenses, fees, damages, and/or losses with regards to the publication or directory listing of the phone number(s) provided by DreamTel.

Password Security

All users are responsible for keeping their own DreamTel account password confidential and restricting access to such User's computer. All users agree to accept full responsibility for all activities that occur within their DreamTel accounts. Please highly protect your DreamTel login password. Password changing on regular basis is highly recommended.

Real-Time Account Management

To reduce the data loading time on the Internet, DreamTel website only provides call history ("Call Detail Record" or "CDR") for the last 90 days. DreamTel highly recommends that you print or save your own CDR on monthly basis. DreamTel reserves the right to pull out any call history from the website that is more than 90 days old. Inquiries for CDR more than 90 days old are based on availability of data, and extra service fees will apply.

Cancellation

This agreement shall remain in full force until such time that it is cancelled by either party. DreamTel may cancel, suspend, or otherwise terminate service at any time without prior notice for any reason which in DreamTel's judgment may preclude it from receiving payment for its services. To cancel DreamTel Pin less/Pin based dialing account, write to: customercare@DreamTel.org. Your letter must be signed by you and must also include your DreamTel PIN and current mailing address. Upon DreamTel's receipt of your notice of cancellation you agree that DreamTel has authorization to initiate a final charge if an outstanding balance exists.

Billing

A subscription to DreamTel requires a credit card number for credit verification and payment of charges. By providing DreamTel with a credit card number, you grant DreamTel authorization to submit charges. You are responsible for preventing unauthorized use of your Account. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of DreamTel and only if such request has been made by you. Refund will go to the last record of the original payment method. No refunds shall be given for DreamTel Credits that are not directly acquired online from www.DreamTel.org (e.g. promo codes, vouchers, or referral bonus), or to Members of a DreamTel Business Account for DreamTel Credits paid for by the Administrator.
If you sign up for any DreamTel subscription-based services, the monthly fee will be deducted from your account balance on the day after you sign up.

Bills from your other Long Distance Carriers

DreamTel will only charge calls that were connected through our network. We are not responsible for calls that were placed through any carriers other than DreamTel. We disclaim all such bills as the result of any action or practice done by customers.

Expiration Date

The Account will expire 120 days after the date of first purchase, or the date of each recharge, subscription fee charge. DreamTel reserves the right to disable or to terminate your account login and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired. DreamTel is not obligated to refund any of the unused balance in the expired and disabled account. The username, PIN(s), and phone numbers associated with a terminated account may be given to another user without notice to you or such other party.

Account

Please protect all your account information. DreamTel is not responsible for lost, stolen PIN(s), or unauthorized usage of your account.

Release

DreamTel shall not be liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, sustained or incurred or required to be paid by DreamTel by reason of or arising out of or attributed, directly or indirectly, to improper use of DreamTel's Services. Such a release will include DreamTel, its affiliates, and their sub-carriers and subcontractors. DreamTel shall not be held liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, sustained or incurred by a user because of undelivered e-mails, faxes, or voice mails.

Availability of Service

DreamTel makes no warranties or guarantees that any country or any number may be accessible through its networks. DreamTel does not guarantee the continuous and uninterrupted services of any of its products and the features of its products. For any technical query, write us at support@DreamTel.org.

No Emergency Services

You expressly agree and understand that DreamTel is not intended to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit or any other kind of emergency services.

Rates

DreamTel's rates are clearly listed on our Web site's Tariff page available at www.DreamTel.org. Rates are variable and are determined by market conditions and/or any other economic factors. Thus, DreamTel cannot guarantee that the rates will not change, and DreamTel reserves the right to adjust rates in the future. DreamTel recommends that customers periodically review the rate table to be informed of any changes.

Procedure for Lost or Forgotten PINs

Should you lose or forget your PIN, DreamTel's Customer Service can be contacted via e-mail 24 hours a day, 7 days a week atcustomercare@DreamTel.org.

Customer Support

DreamTel Customer Support is solely for issues related to the DreamTel accounts. If you utilize the Support Service in a manner inconsistent with these terms and conditions, DreamTel may, in its sole discretion, terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse violates this Customer Support Policies.

Changes to Terms and Conditions

DreamTel reserves the right to revise these Terms and Conditions at any time, and users are deemed to be apprised of and bound by any changes to Terms and Conditions.