Customer Care: 0181-7102777

Privacy Policy

DreamTel is committed to providing you with the highest levels of customer service. This includes protecting your privacy. This privacy statement sets out the approach of DreamTel in relation to the treatment of your personal information. It includes information on how DreamTel collects, uses, discloses and keeps secure, individuals personal information.

This Privacy Policy covers the following topics:

What personal information does DreamTel collect?
How does DreamTel use your Personal Information?
Sharing your Personal Information
Sharing your information outside your resident country
Protecting your personal information
Internet use

What personal information does DreamTel collect?

"Personal Information" is any data that identifies you. The personal information given to us is presumed to be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. Personal information held by DreamTel may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's licence number, Social Security Number and your DreamTel PIN, username or password. DreamTel also holds details of your DreamTel account

How does DreamTel use your Personal Information?

The information that we collect from you is held in accordance with applicable laws and regulations of internet use. It may be used by us for a number of purposes connected with our business operations and functions, which include

Processing your orders or applications;
Carrying out credit checking and scoring (unless we have agreed otherwise);
Providing you with products and/or services requested (including the presentation or elimination of calling or connected line identification) or administering your account;
Billing (unless you pay by another agreed method);
Settling accounts with those who provide related services to us;
Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes;
Carrying out market and product analysis and marketing our companies’ products and services generally
Contacting you (including by post, email, fax, short text message (SMS), pager or telephone) about our companies' products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility;
Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our companies' loyalty or reward programmes and other similar schemes;
Inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing);
Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

Sharing your information outside your resident country

If you wish to use our products or services abroad, your information may be transferred outside your resident country to that country. The website of our companies may also be based on servers located outside of India.

Protecting your personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.

Internet use

We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.

Privacy Support

DreamTel reserves the right to amend or modify this privacy statement at any time and in response to changes in privacy legislation. DreamTel is committed to protecting your privacy however if you have any query about the handling or protection of your personal information or about DreamTel privacy statement, please write to us at customercare@DreamTel.org